Access to WA Community Care Services

Is your patient/client 65 and over, or an Aboriginal and/or Torres Strait Islander person aged over 50?

On 1 July 2018, WA Home and Community Care (HACC) services for older people (aged 65 years and over and Aboriginal and/or Torres Strait Islander people aged 50 years and over) transitioned to the Commonwealth Home Support Programme (CHSP).

The transition of WA HACC services to the CHSP aligns Western Australia with arrangements that have already been implemented in all other states and territories.

From 1 July 2018, My Aged Care is the national entry point to the aged care system and Commonwealth funded aged care services.

Access to Services for Older People

Health professionals can make a referral to My Aged Care, with the person’s consent by:

  • Using the Make a referral form on the My Aged Care Website.
  • Phone My Aged Care on 1800 200 422.
  • Fax a My Aged Care Fax Referral Form to My Aged Care on 1800 728 174.

Further information and resources regarding accessing services for older people can be found at My Aged Care (external site).

Is your patient/client under 65, or an Aboriginal and/or Torres Strait Islander person aged under 50?

From July 2017 tonwards, services for younger people (people aged under 65 and Aboriginal and/or Torres Strait Islander people aged under 50) are transitioning out of the WA HACC Program to the National Disability Insurance Scheme (NDIS) as it rolls out across Western Australia.

National Disability Insurance Scheme (NDIS) 

The NDIS is the new way of providing disability support for Australians under the age of 65 who have a permanent and significant disability. As an insurance scheme, the NDIS takes a lifetime approach, investing in people with disability early to improve their outcomes later in life.

For more information about accessing the NDIS, becoming an NDIS provider and the geographic roll out of the NDIS in WA visit NDIS (external site).

WA Home and Community Care Program (HACC)

As of 1 July 2019, with the NDIS now fully rolled out across Western Australia, the WA HACC Program is only available to younger clients who are already recipients of WA HACC services. No new clients are able to enter the program.

Younger people who were receiving HACC services as at 30 June 2019 are able to continue to receive services at their current level  while they test their eligibility with the NDIS.

Younger clients who are deemed ineligible for the NDIS may continue to receive their current level of HACC support during the transition until June 2021. Discussions are ongoing regarding the HACC program moving forward and HACC policy decisions for beyond 2021 are under review.

For All Other Enquiries

Purchasing and Contracting Unit, Department of Health

Postal Address: PO Box 8172, Perth Business Centre


Last reviewed: 20-11-2019
Produced by

Purchasing and Contracting Directorate