Vaccine ordering

Changes to ordering government-funded vaccines in WA

Transition to Onelink

As of 20 September 2021, all immunisation providers will need to order National Immunisation Program (NIP) vaccines from Onelink (no longer Toll). Immunisation providers current vaccine online ordering account details have been migrated over to the Onelink system, and so do not need to re-register. For more information see the below section titled 'Ordering government-funded vaccines'.

Note: This relates only to providers ordering government-funded state and National Immunisation Program (NIP) vaccines, this does not affect COVID-19 vaccines.

Pharmacist-administered influenza vaccination program for older adults

Sigma Healthcare will continue to distribute NIP-funded seasonal influenza vaccines to community pharmacies that have registered for the program.

More information can be found on the Pharmacist-administered influenza vaccination program for older adults page.

Ordering government-funded vaccines

You must be a registered immunisation provider in WA to order government-funded vaccines in accordance with the WA Immunisation Schedule. To become a WA Health Immunisation Service Provider (ISP) apply for a new account (external site) or email vaccineorders@health.wa.gov.au

How to order vaccines

  1. Nominate a day once a fortnight for a vaccine order to be placed.
  2. Where possible, have one person responsible for managing vaccine stock.
  3. Complete a full stock count of all vaccines before placing an order.
  4. Login to Onelink (external site)
  5. Check your account details, including the shipping address, are correct under the 'My Account' tab, and contact Onelink (external site) if they need to be updated.
  6. Place your order under 'Order Templates' online. If you think you have the wrong template please contact vaccineorders@health.wa.gov.au.
  7. Order vaccine stock for one fortnight of use, plus a small buffer. Do not overstock; aim to maintain air circulation in the vaccine fridge.
  8. Communicate specific delivery needs in the ‘Delivery instructions’ field after the order has been placed.
  9. Carefully read the terms and conditions before confirming the vaccine order.
  10. You will receive a confirmation email after your order is accepted and updates on how it is tracking.
  11. Allow up to 3 business days for processing and delivery of your vaccine order. Note there are no deliveries to country areas on Mondays and Fridays.
  12. Ensure that all vaccines administered to patients should be recorded in the Australian Immunisation Register (AIR). For more information visit Guide to AIR.

Please see Ordering government-funded vaccines through Onelink – Frequently asked questions (PDF 268KB).

Who do I contact regarding access to my account or my vaccine order?

Onelink Customer Service Team will be the first point of contact to answer provider account and vaccine order or delivery queries.

Contact details

Email: customerservice@onelink.com.au
Phone: 1800 014 207

You can also use the contact us form (external site)

Guidelines for state-funded immunisation activities

See guidelines for state-funded immunisation activities below or contact your public health unit (HealthyWA) for eligibility or immunisation advice.

Program/activity Eligibility Important information
Urgent public health disease control for case contacts and/or outbreak management Urgent dispatch of vaccines for contacts of cases of diseases:
  • meningococcal ACWY,
  • hepatitis A,
  • MMR, or
  • varicella.
Approval by a WA public health physician (PHP), infectious disease consultant, or regional immunisation coordinator (RIC) is required.

To approve urgent dispatch of vaccine, the PHP or RIC contacts Onelink on 0459 398 111. A customer service representative will place the order online.

To approve replenishment of vaccine, the PHP or RIC instructs the provider to place an order through Onelink (external site). Providers are required to enter the WANIDD case ID (where known) and authoriser’s name in the delivery instructions field when submitting the vaccine order.
Viral hepatitis cases and/or those at high risk for hepatitis A and/or B virus acquisition

or

Non-immune contacts of notified hepatitis B cases
Hepatitis B or C patients for whom the medical practitioner has received an authorisation letter
or

WA Health CDCD pre-approved authorised providers for patients at high risk of hepatitis A or B virus acquisition

or

For non-immune contacts of notified hepatitis B cases
Vaccines can be ordered through the ‘Hepatitis (Authorised State)’ vaccine group on Onelink (external site). Providers are required to enter the authorisation code (WANIDD case ID or approved provider code) in the delivery instructions field when submitting the vaccine order.

The WANIDD case ID is issued by formal correspondence to the provider via a letter from the Public Health Unit. The approved provider code is issued to public health units and select authorised non-for-profit organisations.

The vaccine products funded under this program include Engerix (Hepatitis B), Havrix (Hepatitis A) and Twinrix (Hepatitis A & B). Refer to the Guidelines for the Provision of Hepatitis A and B Vaccine to Adults in Western Australia at Risk of Acquiring these Infections by Sexual Transmission (PDF 248KB).
Hepatitis B for Aboriginal adults For Aboriginal adults from 20 years of age, who are at a higher risk of acquiring new hepatitis B virus infection
Prior to administering the Hepatitis B vaccine, providers should order a blood test to determine the hepatitis B status of the Aboriginal adult. The request on the pathology form is for “? chronic hepatitis B”.

Vaccines can be ordered through the ‘Hep B (Adult Aboriginal)’ vaccine group on Onelink (external site). Initial approval is for Dose 1, then providers should place separate orders for subsequent doses when they are due.

Refer to the Australian Immunisation Handbook Hepatitis B section (external site) for adult dosing guidance.

State-funded program Eligibility Ordering information
Meningococcal ACWY vaccination Aboriginal and Torres Strait Islander children aged 6 weeks to 11 months (or catch-up where eligibility under the NIP not met)
Vaccines can be ordered through the ‘MenACWY (Paediatric)’ vaccine group on Onelink (external site).

Refer to the WA Immunisation Schedule for guidance.
MMR adult program
All adults aged from 20 years and born during or after 1966, who have less than two prior doses of MMR vaccine, or have no evidence of immunity to measles from previous serological testing. Eligible to receive up to two doses of MMR.
Vaccines can be ordered through the ‘MMR (Adult)’ vaccine group on Onelink (external site).

Serological testing prior to immunisation is not required.

Refer to the WA Immunisation Schedule for guidance.
Influenza vaccination of primary school age children
All primary school children aged from ≥5 years to Year 6 not eligible for National Immunisation Program influenza vaccination
Vaccines can be ordered through the ‘Influenza (primary school years)’ vaccine group on Onelink (external site).

Refer to the WA Immunisation Schedule for guidance.
Normal Human Immunoglobulin (NHIg) or Zoster Immunoglobulin (ZIg) For specific patient cases Approval by a WA public health physician (PHP), infectious disease consultant or regional immunisation coordinator (RIC) is required. Refer to the WA Health Protocol for Accessing Immunoglobulin Blood Products (NHIg, ZIg and HRIg) (PDF 410KB) or refer to the Guidelines section for public health units for Measles.
Rabies vaccine and Human Rabies Immunoglobulin (HRIg) People with possible rabies or Australian bat lyssavirus exposures overseas or within Australia Providers phone their population/public health unit. After hours providers should phone the duty officer on 9328 0553.

Approval by a WA public health physician (PHP) or regional immunisation coordinator (RIC) is required.

Refer to the Guidelines and forms section at Rabies statutory notification and public health management.
Cold chain management

To order, receive, store, and administer government-funded vaccines, WA Health has cold chain management requirements relevant to immunisation providers and practice staff. For more information visit the cold chain management page.

Rabies and Australian bat lyssavirus post-exposure prophylaxis

WA Health provides post-exposure prophylaxis and management advice, for persons with potential exposure to rabies or other lyssaviruses, including Australian bat lyssavirus.

More information can be found on the rabies statutory notification and public health management page.

Yellow fever

The yellow fever vaccine can only be administered at approved WA Health Yellow Fever Vaccination Centres (PDF 235KB) who comply with The National Guidelines for Yellow Fever Vaccination Centres and Providers (external site). Centres must ensure all practitioners who are prescribing the yellow fever vaccine complete the online Yellow Fever Vaccination Course (external site) before 26 November 2021, and subsequently every three years.

WA Health uses the forms within The National Guidelines (external site) as follows:

  • New WA Health Yellow Fever Vaccination Centre applications:

Read and review The National Guidelines (external site) then complete both Attachment A: Application for a Medical Practice to become an Approved Yellow Fever Vaccination Centre (pages 12-14) and Attachment B: Conditions Applying to an Approved Yellow Fever Vaccination Centre (pages 15-17). Send completed forms to vaccineorders@health.wa.gov.au and await confirmation.

  • Changes to WA Health Yellow Fever Vaccination Centre details:

Complete Attachment C: Change of Details Form (pages 18-19 of The National Guidelines (external site)). Send completed form and practitioner's certificates attained from the online Yellow Fever Vaccination Course (external site) to vaccineorders@health.wa.gov.au. Yellow fever booklets can only be ordered by approved centres, locally from Equip Health Systems Pty Ltd (external site) or from the World Health Organisation (external site).

More information

Vaccine Orders
Immunisation Program
Communicable Disease Control Directorate
Department of Health
Email: vaccineorders@health.wa.gov.au

Last reviewed: 28-09-2021