WA Health system

Access my WA Health medical records

Please note that the Department of Health can only assist with obtaining medical records from public health service providers.

Under the Freedom of Information Act 1992 (external site) you can access your WA Health medical records.

For general advice about WA Health medical records, including from hospitals that have closed down, please leave a message on the answering machine at (08) 9222 2311.

For queries relating to accessing records under the Freedom of Information Act 1992, please telephone the Department of Health Freedom of Information Coordinator on (08) 9222 6411.

For medical records from the private sector (including GPs, other medical specialists and private hospitals), please contact them directly.

Who do I contact to obtain my medical records?

Each hospital or health service in which you have been a patient holds a separate record of your treatment at that hospital or health service.

Find out who to contact to get your WA Health medical records.

What do I need to apply for my medical records?

This service is free and applications must be in writing. You must provide:

  • an Australian address to which we can mail notices (this is required under the Freedom of Information Act)
  • enough information to clearly identify the medical records you want
  • proof of identity (such as a copy of a valid driver’s licence or birth certificate).
Can I have changes made to my medical records?

Your personal information can be changed if it is incorrect, misleading or out-of-date.

You will need to explain why the information should be changed and give details of the changes.

Can I access information about another person?

Generally you cannot access information about another person.

Medical records from private health service providers

Unfortunately we can only help if you are seeking records from a public health service.

You will need to contact the private hospital or healthcare facility directly to ask for a copy of your medical records.

Fees

Please be advised that most GPs will charge a reasonable fee to cover the administrative costs of providing you with your medical records. If you feel this fee is unreasonable or you have problems paying this fee, you can contact the Health and Disability Services Complaints Office (HaDSCO) (external site) on (08) 6551 7600. HaDSCO can also assist with resolving other complaints related to accessing your medical records.

Problems with your medical records

If you have difficulty obtaining your medical records, suspect that your medical records may have been viewed inappropriately or you receive your medical records in a format that is unsatisfactory to you, you can contact the following:

Problems with contacting private medical practitioners

If you are unable to contact your private medical practitioner or have any complaints about their service, you can contact the Australian Health Practitioner Regulation Agency (AHPRA) (external site) on 1300 419 495.


Last reviewed: 12-02-2019
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This publication is provided for education and information purposes only. It is not a substitute for professional medical care. Information about a therapy, service, product or treatment does not imply endorsement and is not intended to replace advice from your healthcare professional. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified healthcare professional for a diagnosis and answers to their medical questions.

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