Manage My Care
Manage My Care gives you access to outpatient appointment and referral information at all WA public hospital and health services. It lets you:
- view dates and times of future appointments as well as referral information
- update your contact details (e.g. address and phone numbers)
- request to reschedule or cancel upcoming outpatient appointments for participating clinics
- receive notifications about appointments and referrals
- view directions, location, instructions and requirements for upcoming appointments.
Manage My Care can be accessed by downloading the free app from the AppStore (external site) or Google Play (external site), or by visiting the Manage My Care website (external site).
Managing appointments on behalf of someone
If you are registered as an authorised contact for an adult patient (16 years and older), you can add the patient to your account to manage appointments and update contact details on their behalf. To do this, the patient needs to grant you permission. Watch the instructional video (external site) or refer to the Manage My Care user guide (PDF 2.8MB) for help on how to do this.
If you are an authorised contact for a child under the age of 16, you can add the patient to your account and manage appointments without needing permission.
You don’t need to have been a patient yourself to have an account.
I am now being asked for Multi-Factor Authentication
To improve the security of your health information you are now required to enter a security code sent to your email. You will be asked to do this every time you log in, or after 60 minutes of inactivity. A PIN is no longer required.
What appointments can you use Manage My Care for?
Manage My Care allows you to track outpatient appointments and referrals at all WA public hospital and health services.
Manage My Care is currently unavailable for:
- diagnostic and imaging appointments (e.g. blood tests or scans)
- day treatment appointments (e.g. chemotherapy, infusions, dialysis)
- elective surgery and booked admissions
- private health appointments.
Support
Commonly asked questions and technical support:
If you need help with technical issues (e.g. logging in, re-setting username or password, linking a patient to your account), our support team is available at 1800 517 133 (Monday – Friday, 7.30am – 4.30pm).
If you still need help or have feedback, please fill out the online feedback form and we will endeavour to respond to you within 5 business days.
Download the app
This publication is provided for education and information purposes only. It is not a substitute for professional medical care. Information about a therapy, service, product or treatment does not imply endorsement and is not intended to replace advice from your healthcare professional. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified healthcare professional for a diagnosis and answers to their medical questions.