Contact us

If you wish to compliment, comment on, or complain about any health service received, you should first raise your concerns with attending health staff.  All public health services in WA have a complaints coordinator or a patient liaison officer  who will direct you to the right services to address your concerns. 

Learn more about the feedback process (compliments and complaints).

If you feel your complaint cannot be resolved by the service, there are other places you can contact for help:

• The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority offering an impartial resolution service for complaints relating to health, disability and mental health services in Western Australia.
• You can also share your experience about WA Health Services via Care Opinion (external site).

If you are enquiring after a patient please:

• contact the hospital or health service directly.

Please note: The Department of Health has a duty of care to maintain patient confidentiality and will not disclose information to any individual unless they are directly involved in the health care of the patient.

Outpatient appointments

To cancel or reschedule an outpatient appointment call:

• Outpatient Direct 1300 855 275 – National Relay Service callers 13 36 77.

Medical records

To access the medical records of yourself or another person regarding treatment received at a WA Health hospital or health service you will need to lodge an application form via the Freedom of Information (FOI) process.

Medical records from private practices

These are owned by the medical practitioner (if it is a solo practice) or the practice (if the doctor is part of a corporate medical practice). WA Health cannot help with these. You may wish to contact Australian Health Practitioner Regulation Agency (external site) which supports the Medical Board of Australia (external site).

Phone numbers can be found on the emergency and crisis services page. 

Additional health service information and help line telephone numbers can be found by searching the National Health Services Directory.

Use our online publications ordering system (external site) to find and order publications.

Still need help?

Email us with the publication details including title, publication date and HP number if possible (generally found on the back of the publication).

For information about WA Health jobs and careers visit the Department of Health website (external site).