WA Health hospitals and health services
If you wish to compliment, comment on, or complain about, any service received in a public hospital, you should first raise your concerns with attending hospital staff either verbally or in writing. This should be done as soon as you are able to do so.
Many public hospitals in Western Australia have a complaints coordinator or a patient liaison officer with whom you can raise your concerns. You can also contact hospital management or the Chief Executive/Executive Director of the health service about your complaint.
If your complaint can’t be resolved by the hospital, you can contact the Health and Disability Services Complaints Office.
Health and Disability Services Complaints Office (HaDSCO)
HaDSCO is an independent statutory authority offering a free and impartial resolution service for complaints relating to health, disability and mental health services in Western Australia and the Indian Ocean Territories.
Complaints and enquiries line: (08) 6551 7600
Free call from landlines: 1800 813 583
Phone: (08) 6551 7620 (Administration)
Email: mail@hadsco.wa.gov.au
Website: www.hadsco.wa.gov.au
Postal address: GPO Box B61, Perth WA 6838
National Relay Service
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service.
Website: www.relayservice.gov.au
Phone help desk: 1800 555 660
- TTY users phone 133 677 then ask for 08 9222 4222
- Speak and Listen users phone 1300 555 727 then ask for 08 9222 4222
- Internet relay users connect to the NRS then ask for 08 9222 4222.
Translating and Interpreting Service National (TIS National)
TIS National is an interpreting service provided by the Department of Home Affairs for people who do not speak English.
Phone: 131 450
Website: www.tisnational.gov.au
Care Opinion
You can also share your experience with WA Health Services via Care Opinion (external site).
Read about your rights and responsibilities as a public patient in Western Australia.