COVID-19 vaccine online booking (VaccinateWA) FAQs

How to register on VaccinateWA

What do I need to register and create an account with VaccinateWA?

You will need an email address to create an account with VaccinateWA (external site). If you do not have an email address, please call 13COVID (13 268 43) and the team will complete your registration.

If you wish to create an account on behalf of your child or dependant, you will be able to register them as a dependant under your existing account. Please see below information on registering and booking online for a child or dependant.

Anyone aged 16 years and over can register on VaccinateWA (external site) with their own email address and book an appointment.

If I share an email address, can I use the same email address to register someone else?

No. VaccinateWA uses your email address as your unique identifier for logging in to the system to review and manage your vaccination details. If your email address has already been used to register someone else (such as a spouse), only that person will be able to log in to VaccinateWA (external site). It is suggested to use or create an alternative email address or contact 13 COVID (13 268 43) to be registered manually.

Can I still register if I do not have an email address?

Yes. If you do not have an email address, please create one or alternatively, call 13 COVID (13 268 43) who will assist you to complete your registration.

I am unable to register online with VaccinateWA. What other ways can I register?

Please contact 13 COVID (13 268 43) and the team will be able to complete your registration and book your appointment on your behalf.

When you register with 13 COVID, an account will be created on your behalf. In order to log in to your VaccinateWA account to view details of your vaccinations and appointments, navigate to the VaccinateWA (external site) login page and use the 'I forgot my password’ link to set a password.

You will need to make sure the email address you enter in this process is the same email address you provided 13 COVID when you registered.

You can also make a booking at participating GPs, pharmacies, respiratory GP clinics or Aboriginal Medical Services by visiting the COVID-19 vaccine clinic finder (external site).

I do not have a mobile phone, can I still register?

To complete your registration in VaccinateWA (external site) we require a contact number to be recorded. If you do not have a mobile phone number, we can accept a landline instead.

What if I don’t have a permanent residential address?

Where possible, please provide a residential address as it is a mandatory field that is required to complete your registration. If you do not have a permanent residential address, please contact 13COVID (13 268 43) who will be able to assist you.

Why do I need I need to indicate that I’m a WA Health staff member?

WA Health staff may require specific vaccinations for their role.

WA Health Staff include employees of WA Health service providers (including students and volunteers) and people engaged under a contract for services by a health service provider.

What if I have had my first vaccination dose in another state or country? Do I need to still register to receive a second dose, third dose or booster?

Yes, we would still like you to register and provide the details of where you previously received the COVID-19 vaccine. After completing the ‘My consent’ step in the registration process, you will be able to record previously received doses in your COVID-19 Community Immunisation Program dashboard, by clicking on the ‘Received elsewhere? Record it here’ link. You will be asked to provide details including the vaccine brand and the date you received the dose. You will then be able to book your next dose.

Please note, any externally administered doses that are recorded in VaccinateWA will not be sent to the Australian Immunisation Register.

I have logged into VaccinateWA and there are additional questions from the last time I provided my details. Do I need to complete them?

You are not required to complete any additional fields as your details were saved from your previous session.

If I do not know the answer to one of the questions, can I save my registration and come back to VaccinateWA at a later time?

Once you have set up your account you can log back in at any time using the email address and password you set up on registration. All details you have entered will be saved and you can continue the registration process.

Can I attend a clinic for a vaccination without registering first?

Yes. You can receive a COVID-19 vaccination without an appointment at State-run community vaccination clinics. Find your nearest COVID-19 vaccination State-run community clinic.

You are strongly encouraged to make a booking to secure a convenient time. People with a booking will be prioritised to receive a vaccine at the time of their booking.

Some State-run metropolitan clinics may even turn away walk-ins to manage wait times and location capacity.

People can also make a booking at participating GPs, pharmacies, respiratory GP clinics or Aboriginal Medical Services by visiting the COVID-19 vaccine clinic finder (external site).

Registering and booking online for a child or dependant

Can I register on behalf of my child/dependant?

Yes you can register dependants under your VaccinateWA account. Log in to your VaccinateWA (external site) account and click on the ‘Manage dependants’ button on your VaccinateWA landing page. Alternatively, you can click on the ‘Manage Dependants’ link within the green profile icon in the top right-hand corner of the page.

You will then see the option to register a dependant. Follow the steps in the registration process. If eligible, you will then be able to make a booking for your dependant. Children under the age of 16 will not be able to register themselves and will need to be added as a dependant to an existing account of a parent/legal guardian.

A ‘dependant’ includes anyone who relies on a parent or legal guardian for support, for example, someone with an intellectual disability. The parent/legal guardian will need to provide consent at the vaccine appointment. Further information on consent from dependants is provided in the COVID-19 vaccine FAQs. Dependants will not be able to log in to VaccinateWA themselves – the parent/legal guardian will need to log in and manage the dependant’s account and bookings on their behalf. Anyone who is not a dependant should create their own account.

If you need help, please call 13 COVID (13 268 43) and the team can assist you.

I have already been vaccinated and don’t have a VaccinateWA account, do I need to create an account to register my dependant(s)?

Yes, you will need to create an account with VaccinateWA (external site) to register and book on behalf of your dependants. When creating this account, you will only need to fill out the section ‘My contact details’. You do not need to fill out the sections ‘About me’, ‘My health’ or ‘My consent’.

How do I register on behalf of my dependant?

  1. Log in to your VaccinateWA (external site) account, if you do not have an account you will need to create one. From your landing page, click on the ‘Manage dependants’ button. Alternatively, you can click on the ‘Manage Dependants’ link within the green profile icon in the top right-hand corner of the page.
  2. Click ‘Register Dependant’ to create a new account for your dependant.
  3. The ‘Personal information’ screen will be displayed, and you will be required to answer questions regarding personal demographic details on behalf of the dependant.
  4. You will then be taken to your dependant’s VaccinateWA landing page, where you will be able to click the ‘Apply now for COVID-19 Community Immunisation Program vaccinations’ link.
  5. Complete Step 1, ‘About Me’, ensuring the correct purpose of visit option is selected. Once details have been completed select ‘Save and Continue’. If eligible, a screen will appear confirming that the dependant is eligible to book now.
  6. Complete Step 2: ‘Health Questionnaire’ following the ‘About Me’ screen. Once complete, click ‘Save and continue’.
    Complete Step 3: ‘Consent’. This step will ask you to select a Vaccination Plan and advise how a parent/legal guardian must provide the necessary consent for a dependant to receive their vaccination. Please note where:
    1. a dependent is aged between 5-11 years old, they will only be presented with a 2 dose Paediatric Comirnaty (Pfizer) plan.
    Once completed, select ‘Submit’ at the bottom of the page.
  7. Your dependant(s) will now be visible within your VaccinateWA account through selecting ‘Manage dependants’ button on your landing page.
  8. To view your dependant’s dashboard and the vaccination programs that they can be registered for, click on their name.
  9. To book an appointment on behalf of your dependant, refer to section ‘booking a vaccination appointment’.

How can I provide consent for my dependant?

The parent/legal guardian will need to provide consent at the vaccine appointment. Further information on consent from dependants is provided in the COVID-19 vaccine FAQs.

How many dependants can I register under my account?

There is no limit to the number of dependants that you can register under your account.

Can I link my child’s/dependant’s account under my existing account?

Yes, please call 13 COVID (13 268 43) and the team can assist you.

I would like my dependant to log in to and manage their own account. Is this possible?

Dependants will not be able to log in to VaccinateWA themselves – the parent/legal guardian will need to log in and manage the dependant’s account and bookings on their behalf. Anyone who is not a dependant (such as a spouse) should create their own account.

If your dependant is a child, their account can be de-linked from yours when they turn 16. To do this, please call 13 COVID (13 268 43) and the team can assist you.

I would like to transfer the guardianship of a dependant to another person. Is this possible?

Yes, please call 13 COVID (13 268 43) and the team can assist you.

I would like SMS and email reminders to be sent to my dependant instead of myself, is this possible?

Yes, please call 13 COVID (13 268 43) and the team can assist you.

Logging in to your VaccinateWA account

What do I do if I have forgotten my username?

Your username will be the email address used to register for your account. This will also be the email address used to send you reminders. If you do not remember your username, please call 13 COVID (13 268 43) who will be able to assist you.

What do I do if I have forgotten my password?

If you have forgotten your username or password, you can reset it on the VaccinateWA (external site) login page. Click on ‘I forgot my password’ to reset your password.

How can I update my personal details or email address if they have changed?

You can update your personal details, including your contact number, address and Medicare card number, by logging into VaccinateWA (external site). Click on the ‘View Details’ button on the landing page. Alternatively, you can click on the ‘My Profile’ icon located in the top right-hand corner of your VaccinateWA dashboard.

If you have entered your date of birth or email address incorrectly, they can only be corrected by contacting 13 COVID (13 268 43).

Applying for a vaccination (new and existing registrations)

I am not yet vaccinated against COVID-19, how do I apply for a vaccination?

  1. Upon creating an account and registering your personal demographic details, you will be taken to your landing page where you can select the ‘Apply now for COVID-19 Community Immunisation Program vaccinations’ link.
  2. You will then need to select ‘Step 1: About me’.
  3. Within this screen, you will be asked what your ‘purpose of visit’ is, which will require you to state your vaccination status. If you have not yet had a COVID-19 vaccination, you will need to select the ‘I have not yet been vaccinated against COVID-19 and would like to register for my COVID-19 Vaccination’ option.
  4. You will be asked to complete further questions contained in the ‘About me’ step, as well as the ‘My health’ and ‘My consent’ steps. When you arrive at the ‘My consent’ step, you will be required to select your Vaccination Plan. Once you have selected and provided consent for your Vaccination Plan, you can make a booking for your first vaccination.

You can contact 13 COVID (13 268 43) if you are having trouble applying for your vaccination and the team will be able to complete your registration and book your appointment on your behalf.

I have been partially vaccinated against COVID-19, how do I apply for my next vaccination?

You are partially vaccinated if you have had:

—1 dose of a COVID-19 vaccine where 2 doses are the complete primary course; or

—1 or 2 doses of a COVID-19 vaccine where you are immunocompromised and require 3 doses as part of the complete primary course.

  1. Upon creating an account and registering your personal demographic details, you will be taken to your VaccinateWA landing page where you can select the ‘Apply now for COVID-19 Community Immunisation Program vaccinations’ link (refer to the instructions above).
  2. You will then need to select ‘Step 1: About me’.
  3. In the ‘About me’ section, you will be asked what your ‘Purpose of visit’ is, which will require you to state your vaccination status. Select the option ‘I have been partially vaccinated against COVID-19 and would like to complete my initial vaccination cycle’. You will then be required to answer what brand of the COVID-19 vaccine you last received and what date you last received your COVID-19 vaccination. This information will be used to determine the relevant Vaccination Plan(s) that will be presented in the ‘my consent’ step, as well as the date to which you can book your next COVID-19 vaccination appointment.
  4. You will be asked to complete further questions contained in the ‘About me’ step, as well as the ‘My health’ and ‘My consent’ steps When you arrive at the ‘My consent’ step, you will be required to select your Vaccination Plan. Once you have selected and provided consent for your Vaccination Plan, you can make a booking for your next vaccination.

You can contact 13 COVID (13 268 43) if you are having trouble applying for your vaccination and the team will be able to complete your registration and book your appointment on your behalf.

I have completed my initial vaccination cycle externally (i.e at a GP or pharmacy), how do I apply for a COVID-19 booster dose?

You have completed your initial vaccination cycle if you have had:

—2 doses of a COVID-19 vaccine where 2 doses are the complete primary course; or

—3 doses of a COVID-19 vaccine where you are immunocompromised and require 3 doses as part of the complete primary course; or

—1 dose of a COVID-19 vaccine where a single dose is the complete primary course.

If you have completed your initial vaccination cycle and are eligible to receive a COVID-19 booster dose vaccination, you can book your vaccination through VaccinateWA (external site). To do so, follow the steps below:

  1. For new registrations, create an account through VaccinateWA (external site).
  2. Upon creating an account and registering your personal demographic details, you will be taken to your VaccinateWA landing page where you can select the ‘Apply now for COVID-19 Community Immunisation Program vaccinations’ link.
  3. You will then need to select ‘Step 1: About me’.
  4. In the ‘About me’ section, you will be asked what your ‘Purpose of visit’ is, which will require you to state your vaccination status. Select the option ‘I have already completed my initial vaccination cycle and would like to register for a COVID-19 Booster vaccine’. You will then be required to answer what brand of the COVID-19 vaccine you last received and what date you last received your COVID-19 vaccination. This information will be used to determine the relevant Vaccination Plan(s) that will be presented in the ‘my consent’ step, as well as the date to which you can book your booster COVID-19 vaccination appointment.
  5. You will be asked to complete further questions contained in the ‘About me’ steps, as well as the ‘My health’ and ‘My consent’ steps. When you arrive at the ‘My consent’ step, you will be required to select your Vaccination Plan for your booster dose. Once you have selected and provided consent for your Vaccination Plan, you can make a booking for your booster vaccination.

For existing registrations, you will be able to apply for a booster through the 'Information box' displayed at the top of your COVID-19 Community Immunisation Program dashboard that has an 'Apply now' button. If this information box is not displayed, you will need to ensure you record any previously received doses in your COVID-19 Community Immunisation Program dashboard, by clicking on the ‘Received elsewhere? Record it here’ link. You will be asked to provide details including the vaccine brand and the date you received the dose. You will then be able to apply for your COVID-19 booster dose.

You can contact 13 COVID (13 268 43) if you are having trouble applying for your booster vaccination and the team will be able to complete your registration and book your appointment on your behalf.

I have completed my initial vaccination cycle in VaccinateWA, how do I apply for a COVID-19 booster dose?

Please refer to the question above which details the scenarios where a person is considered to have completed their initial vaccination cycle.

  1. For existing registrations who have already completed their initial cycle in VaccinateWA, log in to your VaccinateWA (external site) account.
  2. You will be able to apply for a booster through the 'Information box' displayed at the top of your COVID-19 Community Immunisation Program dashboard that has an 'Apply now' button.
  3. This launches a new version of your COVID-19 Community Immunisation Program dashboard, where you will be required to complete the same 3 steps (1. About me, 2. My Health, 3. My Consent). The responses in these steps are prepopulated based on the responses from your initial cycle but can be changed if required.
  4. In the ‘About me’ section, your response to the ‘Purpose of visit’ question will be pre-populated to the option ‘I have already completed my initial vaccination cycle and would like to register for a COVID-19 Booster vaccine’. The brand of the last COVID-19 vaccine and date you last received your COVID-19 vaccination will also be pre-populated based on information from your initial vaccination cycle.
  5. Once you have completed this step, you will be asked to complete questions in the ‘About me’, ‘My health’ and ‘My consent’ steps and make any changes (if required). When you arrive at the ‘My consent’ step, you will be required to select your Vaccination Plan for your booster dose. Once you have selected and provided consent for your Vaccination Plan, you can make a booking for your booster vaccination.

You can contact 13 COVID (13 268 43) if you are having trouble applying for your booster vaccination and the team will be able to complete your registration and book your appointment on your behalf.

Changing your Vaccination Plan

What do I do if I select the wrong Vaccination Plan?

If you have selected the wrong Vaccination Plan, you can log back into VaccinateWA (external site) at any point prior to having received a dose of the vaccine or booking a vaccination appointment and amend your details.  To change your Vaccination Plan:

  1. Click the ‘View or manage COVID-19 Community Immunisation Program vaccinations’ link on your VaccinateWA landing page.
  2. Click the ‘Change vaccination plan’ link located under the ‘My vaccinations’ section (or by selecting ‘Step 3: My Consent’)
  3. You will be provided with a list of the vaccination plans you are eligible for. Once you have selected the correct vaccination plan, click the ‘Submit’ button located at the bottom of the page to save your changes.

Alternatively, you can contact 13 COVID (13 268 43) who will be able to assist you.

What happens if I do not consent to receiving any of the listed Vaccination Plans?

If you do not consent to receiving any of the listed Vaccination Plans, you will be asked to select the applicable reasons for you declining the COVID-19 vaccination. Once you have clicked the ‘Submit’ button at the bottom of the page, you will receive a message confirming that you have not consented to your Vaccination Plan and therefore, will not be able to receive the COVID-19 vaccinations.

Will I be able to change my Vaccination Plan after I have received my first dose?

Once you have consented to a Vaccination Plan and received an initial dose, you will no longer be able to amend your consent for that Vaccination Plan. However, should you wish to and be eligible to receive a different vaccine brand than the brand assigned in your Vaccination Plan, please contact 13 COVID (13 268 43) who will be able to assist you.

How to book your COVID 19 vaccination appointment through VaccinateWA

How do I book an appointment through VaccinateWA?

Upon completing the registration process, click on the ‘Book or manage your COVID-19 vaccination appointment’ link in your COVID-19 Community Immunisation Program dashboard.

You will then be taken to the VaccinateWA bookings page, where you can follow the steps to book your VaccinateWA appointment. Once you see the booking confirmation screen, you can click on the Department of Health logo at the top of the screen to return to your dashboard.

How do I book a vaccination appointment for my child or dependant?

Upon completing the registration process on behalf of your child or dependant, click on the ‘Book or manage your COVID-19 vaccination appointment’ link in your dependants COVID-19 Community Immunisation Program dashboard.

You will then be taken to the VaccinateWA bookings page, where you can follow the steps to book your dependant’s VaccinateWA appointment. Once you see the booking confirmation screen, you can click on the Department of Health logo at the top of the screen to return to your dashboard.

Bookings for the COVID-19 School Based Immunisation Program are managed by the School Based Immunisation team and no bookings are required.

I’m registered in VaccinateWA for another vaccine brand. How can I get Novavax?

If you are eligible (18 years and over) and wish to book in to receive the Nuvaxovid (Novavax) vaccine instead of the vaccine brand assigned in your Vaccination Plan, please log in to your VaccinateWA account (external site) and click the ‘Switch to Novavax’ link next to the relevant dose(s) in your dashboard. You will be asked to confirm your consent to the change in vaccine brand. Once confirmed, you will then be able to make an appointment to receive the Nuvaxovid (Novavax) COVID-19 vaccine in selected WA Health clinics.

Please note, if you have an existing appointment for a different vaccine brand you will need to cancel this before you can switch the vaccine brand.

If there’s no WA Health clinic administering the Nuvaxovid (Novavax) vaccine near you, you can also find it in selected GP’s and Pharmacies across the State – visit the Vaccine Clinic Finder (external site) to find your closest clinic.

If you wish to book in to receive a different vaccine brand, please call 13 COVID (13 26843) who will be able to change this for you.

None of the booking times available are suitable for me. Will there be more appointments made available?

Yes, booking times will be released regularly so please check back on VaccinateWA (external site) to find a time that suits you.

Will I get a reminder email to book my appointment?

Yes, the system will send you limited reminder emails and text messages to book your appointment.

How do I go back to book an appointment at a later stage?

You can log directly into VaccinateWA (external site) at any time to manage your booking. Click on the ‘Manage Booking’ link under ‘My upcoming appointments’ on your relevant COVID-19 Community Immunisation Program dashboard where you will have the ability to reschedule your appointment to a preferred time and date.

How do I know when to book my next vaccination/dose?

For more information about the vaccines and recommended timeframes, visit the COVID-19 vaccine doses and timing section on the COVID-19 vaccine FAQs page.

How do I book my next dose before the minimum recommended number of days between doses?

Receiving your next dose before the recommended waiting period has passed should be done by exception only and should very much be a last option dependent on individual circumstances. However, if you would like to request a shorter timeframe for reasons such as travel, please contact 13 COVID (13 268 43) to assist with booking your appointment at an earlier date.

As a vaccine recipient, how can I check my upcoming appointment if I have lost my booking confirmation email?

Log in to VaccinateWA (external site) and your appointment will be visible on your relevant COVID-19 Community Program dashboard. Alternatively, you can contact 13COVID (13 268 43) who will be able to resend your booking confirmation email.

 

Cancelling or rescheduling a vaccination appointment

What if I'm sick on the day and can't attend my appointment?

You can reschedule or cancel any time before your booked appointment time. Log in to VaccinateWA (external site) and navigate to the ‘My upcoming appointments’ section on your relevant COVID-19 Community Program dashboard. You will be able to click the ‘Book or manage your COVID-19 vaccination appointment’ link under your booked appointment. This will open a screen where you can choose to reschedule or cancel your booking.

How do I reschedule my appointment?

To reschedule your appointment, log in to VaccinateWA (external site) and navigate to ‘My upcoming appointments’ section in your VaccinateWA dashboard. You will be able to click the ‘Book or manage your COVID-19 vaccination appointment’ link under your booked appointment to reschedule to a preferred time and date. If you would like to change the clinic location, click on the ‘Change location’ link next to the address at the top.

How do I reschedule my dependant(s) VaccinateWA appointment?

Log into your VaccinateWA (external site) account using your registered email address and passwords, and click on the ‘Manage dependants’ button on your VaccinateWA landing page. Alternatively, you can click on the ‘Manage Dependants’ link within the green profile icon in the top right-hand corner of the page

Click on the name of the dependant that you would like to reschedule, and you will be taken to their VaccinateWA dashboard. Select the "View or manage COVID-19 Community Immunisation Program vaccinations" link. You will be able to view their current booking and select ‘Book or manage your COVID-19 vaccination appointment’ to reschedule to another appointment time.

What if I lose or delete my email but need to cancel my appointment?

You can cancel your booking by logging in to VaccinateWA (external site) and selecting the ‘Manage Booking’ link on the right hand side of your relevant COVID-19 Community Immunisation Program dashboard next to your existing appointment details. This will open a screen where you can choose to cancel or reschedule your booking. Alternatively, if you are having trouble accessing your account online please contact 13 COVID (13 268 43).

Attending your vaccination appointment

Will I get a reminder email before my appointment time?

Yes. The day before your appointment you will receive an email and SMS reminder of your upcoming appointment.

What if I forget to attend my appointment?

If you forget to attend your appointment you should ensure that you log in as soon as possible to make an alternate booking. You will receive an email with a link to log into VaccinateWA (external site) to complete a new booking. If you are unable to secure a booking within the required timeframe between doses, you should contact 13 COVID (13 268 43) for further assistance.

What do I need to bring to my appointment on the day?

You must bring the following to your COVID-19 vaccination appointment:

  • Photo ID
  • Your Medicare card, if you have one
  • Information about any of your medical conditions, particularly allergies or bleeding disorders
  • Information about any medications you are taking
  • Information about any vaccines you have had in the past 14 days
  • Information about any previous COVID-19 vaccine received (vaccine brand and date of vaccination).

What if I forget to bring my ID or Medicare card to my appointment?

A Medicare card is not mandatory to record the vaccine encounter. If the Vaccine Recipient has one, then we capture it and the Australian Immunisation Register (AIR) uses it to make the match. AIR can make a match without a Medicare card number though if the person is known to them using first name, last name, date of birth and post code.

Proof of COVID 19 vaccination

Will I receive evidence of my vaccination at my appointment?

Following your vaccination, you will receive a confirmation email which will contain the relevant information about your vaccination, including brand and batch. This email will also outline important information for you if you feel any side effects after the vaccine.

If you do not receive this email, please let us know by calling 13COVID (13 268 43).

Can I access the details of my vaccination after the event?

Yes, you can log in to VaccinateWA (external site) and review details of your vaccination after you have had it by navigating to your relevant COVID-19 Community Immunisation Program dashboard.

If you have completed your initial vaccination cycle and are within your COVID-19 Community Immunisation Program dashboard for your booster vaccination, you can click the ‘view vaccination history’ link under ‘my vaccinations’ to review details of your vaccination/s after you have had it. This table will display your vaccinations that have been recorded within VaccinateWA (either internally or externally administered) This link will only be displayed following applying for a Booster after completing your initial vaccination cycle.

Note: this table will NOT pull data from the Australian Immunisation Register and therefore does not include doses received externally (e.g. at a GP/Pharmacy/interstate/international) UNLESS they were recorded as externally administered within VaccinateWA. Your official immunisation records are stored within the Australian Immunisation Register.

If you cannot see the vaccination/s that were received at a VaccinateWA clinic in your account, please let us know by calling 13COVID (13 268 43).

Is my email confirmation the official record of my COVID-19 vaccination?

Yes. Written confirmation of vaccination issued by the Department of Health can be used as proof of COVID-19 vaccination, with an acceptable form of ID.

  • Confirmation or aftercare emails will only be sent to people who have provided a valid email address and have received their COVID-19 vaccination at a State-run vaccination clinic using VaccinateWA.
  • You may need to provide multiple emails to show evidence that you are fully vaccinated.
  • These emails are only considered an approved form of evidence in WA.

How can I show proof of my COVID-19 vaccinations?

To enter premises of mandated occupations/workforces (external site) under the Public Health Act 2008.

The following forms of evidence can be used to show your COVID-19 vaccinations to access a mandated workplace:

  • COVID-19 digital certificate (external site), with an acceptable form of ID, shows only your COVID-19 vaccinations.
  • Immunisation history statement (external site), with an acceptable form of ID, shows your COVID-19 vaccinations and all other vaccinations you have had.
  • Written confirmation of vaccination issued by the Department of Health, with an acceptable form of ID
    • Confirmation or aftercare emails will only be sent to people who have provided a valid email address and have received their COVID-19 vaccination at a State-run vaccination clinic using VaccinateWA.
    • You may need to provide multiple emails to show evidence that you are fully vaccinated.
    • These emails are only considered an approved form of evidence in WA.

To enter premises, venues and events where proof of vaccination is required under the Emergency Management Act 2005

In addition to the above listed ways to show proof of COVID-19 vaccination, the following apps can also be used to show your COVID-19 vaccinations when entering specific premises, venues or events:

Identification will also be required to support your proof of vaccination if you do not use the ServiceWA or Medicare Express Plus app.

Where can I get extra help?

Visit Services Australia website, How to get proof of your COVID-19 vaccine website (external site) for detailed guidance on getting proof of your COVID-19 vaccinations if:

  • you are not eligible for Medicare
  • cannot get your proof online, or
  • have received an overseas vaccination.
Consent and privacy

How long will my consent be valid?

Once you have provided consent, this remains valid for a period of 12 months. If you decide to change your consent response, you can log in to VaccinateWA (external site) and update these details at any time prior to receiving your first dose of the vaccine.

Can I change my mind once I have provided consent?

Yes, you can log back into the system at any point prior to having received a dose of the vaccine and amend your details. To change consent:

  1. Click the ‘View or manage COVID-19 Community Immunisation Program vaccinations’ button on your VaccinateWA landing page.
  2. Then click the ‘My consent’ button located under ‘My details’. You will be provided with a list of the Vaccination Plans you are eligible for. Once you have selected the correct vaccination plan, click the ‘Submit’ button located at the bottom of the page to save your change in consent.

Once you have consented to and received a dose, you will no longer be able to amend your consent.

What happens if I decline and then change my mind?

You can change your consent response on your VaccinateWA (external site) account if you change your mind. Once you have consented to receiving the vaccine, you can make a booking.

How do you use the personal information I include in my registration form?

Please see our Privacy Policy (external site) for information on how we use your data.

How can I identify whether my invitation and registration link is authentic and safe to access?

The registration link should end in '.health.wa.gov.au'. This is a WA government domain name and is secured using a WA Health issued SSL Certificate.

Last reviewed: 08-04-2022

This publication is provided for education and information purposes only. It is not a substitute for professional advice. Information about a service, product or treatment does not imply endorsement and is not intended to replace professional advice. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified professional for answers to their questions.

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