COVID-19 vaccine online booking (VaccinateWA) FAQs

How to book your COVID-19 vaccination appointment online

What do I need to register and create an account with VaccinateWA?

You will need an email address to create an account with VaccinateWA (external site). If you do not have an email address, please call 13COVID (13 268 43) and the team will complete your registration.

If you wish to create an account on behalf of your child or dependant, you will be able to register them as a dependant under your existing account. Please see below information on registering and booking online for a child or dependant.

Anyone aged 16 years and over can register on VaccinateWA (external site) with their own email address and book an appointment.

I am unable to register online with VaccinateWA. What other ways can I register?

Please contact 13 COVID (13 268 43) and the team will be able to complete your registration and book your appointment on your behalf.

If I share an email address, can I use the same email address to register someone else?

No. VaccinateWA uses your email address as your unique identifier for logging in to the system to review and manage your vaccination details. If your email address has already been used to register someone else (such as a spouse), only that person will be able to log in to VaccinateWA (external site). It is suggested to use or create an alternative email address or contact 13 COVID (13 268 43) to be registered manually.

Can I still register if I do not have an email address?

Yes. If you do not have an email address, please create one or alternatively, call 13 COVID (13 268 43) who will assist you to complete your registration.

I do not have a mobile phone, can I still register?

To complete your registration in VaccinateWA (external site) we require a contact number to be recorded. If you do not have a mobile phone number, we can accept a landline instead.

During the registration process what if I can’t find my employer in the drop down list?

If you are unable to locate your employer on the drop-down list, please type in ‘Other’ in the field when prompted.

I have registered through the Commonwealth eligibility checker, so do I need to register with VaccinateWA?

Yes, it is recommended that you register and book through VaccinateWA (external site) if you are living in Western Australia and seek to be vaccinated through a State run WA Department of Health COVID-19 vaccination clinic.

What if I don’t have a permanent residential address?

Where possible, please provide a residential address as it is a mandatory field that is required to complete your registration. If you do not have a permanent residential address, please contact 13COVID (13 268 43) who will be able to assist you.

What do I do if I have forgotten my username?

Your username will be the email address used to register for your account. This will also be the email address used to send you reminders. If you do not remember your username, please call 13 COVID (13 268 43) who will be able to assist you.

What do I do if I have forgotten my password?

If you have forgotten your username or password, you can reset it on the VaccinateWA (external site) login page. Click on ‘I forgot my password’ to reset your password.

How can I update my personal details or email address if they have changed?

You can update your personal details, including your contact number, address and Medicare card number, by logging into VaccinateWA (external site). Click on the ‘My Profile’ icon located in the top right-hand corner of your dashboard.

If you have entered your date of birth or email address incorrectly, they can only be corrected by contacting 13 COVID (13 268 43).

Can I attend a clinic for a vaccination without registering first?

Yes. You can receive a COVID-19 vaccination without an appointment at State-run community vaccination clinics. Find your nearest COVID-19 vaccination State-run community clinic.

You are encouraged to make a booking to secure a convenient time. People with a booking will be prioritised to receive a vaccine at the time of their booking.

People can also make a booking at participating GPs, pharmacies, respiratory GP clinics or Aboriginal Medical Services by visiting the COVID-19 vaccine clinic finder (external site).

None of the booking times available are suitable for me. Will there be more appointments made available?

Yes, booking times will be released regularly so please check back on VaccinateWA (external site) to find a time that suits you.

How do I go back to book an appointment at a later stage?

You can log directly into VaccinateWA (external site) at any time to manage your booking. Click on the ‘Manage Booking’ link under ‘My upcoming appointments’ on your VaccinateWA dashboard where you will have the ability to reschedule your appointment to a preferred time and date.

I have logged into VaccinateWA and there are additional questions from the last time I provided my details. Do I need to complete them?

You are not required to complete any additional fields as your details were saved from your previous session.

If I do not know the answer to one of the questions, can I save my registration and come back to VaccinateWA at a later time?

Once you have set up your account you can log back in at any time using the email address and password you set up on registration. All details you have entered will be saved and you can continue the registration process.

What if I have had my first vaccination dose in another state or country? Do I need to still register to receive a second dose?

Yes, we would still like you to register and provide the details of where you previously received the COVID-19 vaccine. You will be asked to provide details including the brand and date of your first dose and will then be able to book your second dose.

This will allow us to record your vaccination for reporting purposes and update your records in the Australian Immunisation Register.

Do I need to book my second dose at the same time as I book my first?

No. You will only be able to book your first dose initially. You can book your appointment for your second dose when you are at the clinic or by logging into your VaccinateWA (external site) account after you receive your first dose.

How do I know when to book my second vaccination/dose?

You should book your second dose vaccination at the clinic after you’ve had your first vaccination. This will enable us to make sure that you book your second dose within the recommended timeframes, based on the brand of vaccine you receive. For more information about the vaccines and recommended timeframes, visit the COVID-19 vaccine suppliers section on the COVID-19 vaccine FAQs page.

How do I book my second dose before the minimum recommended number of days between doses?

Booking dose 2 appointments before the recommended waiting period should be done by exception only and should very much be a last option dependent on individual circumstances. However, if you would like to request a shorter timeframe for reasons such as travel, please contact 13COVID (13 268 43) to assist with booking your appointment earlier.

How do I access my account if I have registered through 13COVID?

When you registered with 13COVID, an account would have been created on your behalf. In order to log in to your VaccinateWA account to view details of your vaccinations and appointments, navigate to the VaccinateWA (external site) login page and use the 'I forgot my password’ link to set a password.

You will need to make sure the email address you enter in this process is the same email address you provided 13COVID when you registered.

As a vaccine recipient, how can I check my upcoming appointment if I have lost my booking confirmation email?

Log in to VaccinateWA (external site) and your appointment will be visible on your dashboard. Alternatively, you can contact 13COVID (13 268 43) who will be able to resend your booking confirmation email.

Registering and booking online for a child or dependant

Can I register on behalf of my child/dependant?

Yes you can register dependants under your VaccinateWA account. Log in to your VaccinateWA (external site) account, click on the green profile icon in the top right corner and select ‘Manage Dependants’. You will then see the option to register a dependant. Follow the steps in the registration process. If eligible, you will then be able to make a booking for your dependant. Children under the age of 16 will not be able to register themselves and will need to be added as a dependant to an existing account of a parent/legal guardian.

A ‘dependant’ includes anyone who relies on a parent or legal guardian for support, for example, someone with an intellectual disability. The parent/legal guardian will need to provide consent at the vaccine appointment. Further information on consent from dependants is provided in the COVID-19 vaccine FAQs. Dependants will not be able to log in to VaccinateWA themselves – the parent/legal guardian will need to log in and manage the dependant’s account and bookings on their behalf. Anyone who is not a dependant should create their own account.

If you need help, please call 13 COVID (13 268 43) and the team can assist you.

How do I register on behalf of my dependant?

  1. Log in to your VaccinateWA (external site) account, if you do not have an account you will need to create one. From your dashboard, click on the green profile icon in the top right-hand corner and select ‘Manage dependants’.
  2. Click ‘Register dependant’ in the right-hand corner to create a new account for your dependant.
  3. The ‘Personal information’ screen will be displayed, and you will be required to answer questions regarding personal demographic details on behalf of the dependant.
  4. Complete Step 1, ‘About me’. Once details have been completed select ‘Save and continue’. If eligible, a screen will appear confirming that the dependant is eligible to book now.
  5. Complete Step 2: ‘Health Questionnaire’. Once complete, click ‘Save and continue’.
  6. Complete Step 3: ‘Consent’. This step will advise how a parent/legal guardian must provide the necessary consent for a dependant to receive their vaccination. Once complete select ‘Continue’.
  7. Your dependants will now be visible within your VaccinateWA account through selecting ‘Manage dependants’ under the profile icon on your dashboard.
  8. To view your dependant’s dashboard including their upcoming appointments, click on their name.
  9. To book their appointment click on the ‘Please select here’ link in the dependant’s VaccinateWA dashboard. You will then be taken to the VaccinateWA bookings page, where you can follow the steps to book your dependant’s VaccinateWA appointment. Once you see the booking confirmation screen, you can click on the Department of Health logo at the top of the screen to return to your dashboard.

How can I provide consent for my dependant?

The parent/legal guardian will need to provide consent at the vaccine appointment. Further information on consent from dependants is provided in the COVID-19 vaccine FAQs.

How many dependants can I register under my account?

There is no limit to the number of dependants that you can register under your account.

Can I link my child’s/dependant’s account under my existing account?

Yes, please call 13 COVID (13 268 43) and the team can assist you.

I would like my dependant to log in to and manage their own account. Is this possible?

Dependants will not be able to log in to VaccinateWA themselves – the parent/legal guardian will need to log in and manage the dependant’s account and bookings on their behalf. Anyone who is not a dependant (such as a spouse) should create their own account.

If your dependant is a child, their account can be de-linked from yours when they turn 16. To do this, please call 13 COVID (13 268 43) and the team can assist you.

I would like to transfer the guardianship of a dependant to another person. Is this possible?

Yes, please call 13 COVID (13 268 43) and the team can assist you.

I would like SMS and email reminders to be sent to my dependant instead of myself, is this possible?

Yes. When registering your dependant on VaccinateWA (external site) the ‘Personal Information’ screen will auto-fill the parent or guardian’s email address and mobile number. If you wish for your dependant to receive communications themselves, you can choose to update these contact details.

I have already been vaccinated and don’t have a VaccinateWA account, do I need to create an account to register my dependant(s)?

Yes, you will need to create an account with VaccinateWA (external site) to register and book on behalf of your dependants. When creating this account, you will only need to fill out the section ‘My contact details’. You do not need to fill out the sections ‘About me’, ‘My health’ or ‘My consent’.

How do I reschedule my dependant(s) VaccinateWA appointment?

Log into your VaccinateWA (external site) account using your registered email address and passwords. Within your VaccinateWA account navigate to the green profile icon in the top right-hand corner of the VaccinateWA dashboard and click ‘Manage Dependants.’

Click on the name of the dependant that you would like to reschedule, and you will be taken to their dashboard. You will be able to view their current booking and select ‘Manage Booking’ to reschedule to another appointment time.

On the day of your appointment

What if I'm sick on the day and can't attend my appointment?

You can reschedule or cancel any time before your booked appointment time. Log in to VaccinateWA (external site) and navigate to the ‘My upcoming appointments’ section. You will be able to click the ‘Manage Booking’ link under your booked appointment. This will open a screen where you can choose to reschedule or cancel your booking.

How do I reschedule my appointment?

To reschedule your appointment, log in to VaccinateWA (external site) and navigate to ‘My upcoming appointments’ section in your VaccinateWA dashboard. You will be able to click the ‘Manage Booking’ link under your booked appointment to reschedule to a preferred time and date. If you would like to change the clinic location, click on the ‘Change’ link next to the address at the top.

What if I lose or delete my email but need to cancel my appointment?

You can cancel your booking by logging in to VaccinateWA (external site) and selecting the ‘Manage Booking’ link on the right hand side of the dashboard next to your existing appointment details. This will open a screen where you can choose to cancel or reschedule your booking. Alternatively, if you are having trouble accessing your account online please contact 13COVID (13 268 43).

Will I get a reminder email to book my appointment?

Yes, the system will send you reminder emails and text messages to book your appointment.

Will I get a reminder email before my appointment time?

Yes. The day before your appointment you will receive an email and SMS reminder of your upcoming appointment.

What if I forget to attend my appointment?

If you forget to attend your appointment you should ensure that you log in as soon as possible to make an alternate booking. You will receive an email with a link to log into VaccinateWA (external site) to complete a new booking. If you are unable to secure a booking within the required timeframe between dose 1 and dose 2, you should contact 13 COVID (13 268 43) for further assistance.

What do I need to bring to my appointment on the day?

You must bring the following to your COVID-19 vaccination appointment:

  • photo ID
  • your Medicare card, if you have one
  • relevant employee ID, if you are eligible for a vaccine because of your employment
  • information about any of your medical conditions, particularly allergies or bleeding disorders
  • information about any medications you are taking
  • information about any vaccines you have had in the past 14 days
  • information about any previous COVID-19 vaccine received (vaccine brand and date of vaccination).

What if I forget to bring my ID or Medicare card to my appointment?

A Medicare card is not mandatory to record the vaccine encounter. If the vaccine recipient has one, then we capture it and the Australian Immunisation Register (AIR) uses it to make the match. AIR can make a match without a Medicare card number though if the person is known to them using first name, last name, date of birth and post code.

Proof of COVID-19 vaccination

Will I receive evidence of my vaccination at my appointment?

Following your vaccination, you will receive a confirmation email which will contain the relevant information about your vaccination, including brand and batch. This email will also outline important information for you if you feel any side effects after the vaccine.

If you do not receive this email, please let us know by calling 13COVID (13 268 43).

Can I access the details of my vaccination after the event?

Yes, you can log in to VaccinateWA (external site) to review details of your vaccine after you have had it.

If you cannot see the vaccine in your record, please let us know by calling 13COVID (13 268 43).

Is my email confirmation the official record of my COVID-19 vaccination?

No. The confirmation email will contain relevant information about your vaccination, including brand, batch, dose etc. This email will also outline important aftercare information for you. This email is not an official immunisation record.

How can I show proof of my COVID-19 vaccinations?

There are two ways to show proof of your COVID-19 vaccinations:

Visit Services Australia website, How to get proof of your COVID-19 vaccine website (external site) for detailed guidance on getting proof of your COVID-19 vaccinations if:

  • you are not eligible for Medicare
  • cannot get your proof online, or
  • have received an overseas vaccination
Consent and privacy

How long will my consent be valid?

Once you have provided consent, this remains valid for a period of 12 months. If you decide to change your consent response, you can log in to VaccinateWA (external site) and update these details at any time prior to receiving your first dose of the vaccine.

Can I change my mind once I have provided consent?

Yes, you can log back in to the system at any point prior to having received a dose of the vaccine and amend your details. Once you have consented to and received a dose, you will no longer be able to amend your consent for that dose.

What happens if I decline and then change my mind?

You can change your consent response on your VaccinateWA (external site) account if you change your mind. Once you have consented to receiving the vaccine, you can make a booking.

How do you use the personal information I include in my registration form?

Please see our Privacy Policy (external site) for information on how we use your data.

How can I identify whether my invitation and registration link is authentic and safe to access?

The registration link should end in '.health.wa.gov.au'. This is a WA government domain name and is secured using a WA Health issued SSL Certificate.

Last reviewed: 05-11-2021

This publication is provided for education and information purposes only. It is not a substitute for professional advice. Information about a service, product or treatment does not imply endorsement and is not intended to replace professional advice. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified professional for answers to their questions.

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