Statewide Telehealth Service (STS) Service Desk

If you are having technical issues

Step 1: Please ensure you have followed the step-by-step instructions for your device and attempted to download and install the application.

Step 2: Refer to the user guide/manual for your device for further information and to troubleshoot issues.

Step 3: If you continue to have issues, contact the Statewide Telehealth Service Desk and inform them that you are a telehealth at home patient. Please make sure you have the appointment letter given to you which details your appointment information, as you will be asked for your VISIT ID by a Support Officer.

Phone: 1300 367 166

Hours: Monday to Friday 7.30am to 5.00pm, excluding public holidays

You may be instructed by a Telehealth Support Officer to open the Team Viewer software (external site).


WA Country Health Service (WACHS)
Department of Regional Development

This publication is provided for education and information purposes only. It is not a substitute for professional advice. Information about a service, product or treatment does not imply endorsement and is not intended to replace professional advice. Readers should note that over time currency and completeness of the information may change. All users should seek advice from a qualified professional for answers to their questions.

Link to HealthyWA Facebook page