Clinical incident management system

What is the clinical incident management system?

The clinical incident management system (CIMS) refers to an organisation’s approved nominated information system used to notify, report and investigate clinical incidents. It may also include functions to evaluate identified recommendations.

It is a requirement to notify clinical incidents as per the Clinical Incident Management Policy into the approved clinical incident management system.

Datix CIMS is the approved WA health statewide enterprise electronic online clinical incident management system which has been used since February 2014, to capture and manage clinical incidents that occur within the WA health system.

CIM Policy Pack - Resources

Guidelines and Forms

    Datix CIMS User Guides

    Clinical incident management videos

    These videos have been developed to help staff in the WA health system understand key principles and processes for the management of clinical incidents. They have been produced by Dr Matthew Thomas in collaboration with the Department of Health’s Patient Safety Surveillance Unit and the WA Country Health Service.

    Dr Thomas is one of Australia’s leading scientists in the field of Human Factors and safety management in high risk work environments. He provides expert advice and Human Factors solutions to airlines, the road and rail industry, healthcare, mining, utilities, construction and defence.


    Annual Reports

    Clinical Incident Management and Medical Indemnity

    As per the CIM Guideline 2019, any staff member can identify that a clinical incident has occurred including both salaried and non-salaried visiting medical officers. Please note that the Department of Health's medical indemnity cover will not be jeopardised by statements made by a doctor in the course of notifying activities to their employer.

    The contractual medical indemnity scheme is available to all medical practitioners working in the WA Public health system. Relevant documents regarding the medical indemnity scheme for both salaried and non-salaried medical practitioners are available.

    More information

    If you are having problems with Datix CIMS please contact your local IT Staff/Helpdesk.

    If you want to access previous CIMS annual reports contact the Patient Safety Surveillance Unit via email

    Last reviewed: 01-07-2021
    Produced by

    Patient Safety Surveillance Unit